Rocket Girl Coaching

Disability Equality Training

I am a trainer and consultant on Disability Awareness and provide Disability Equality Training to businesses and organisations.

The purpose of the training is to remove any ignorance and awkwardness when discussing disability and providing the skills to engage confidently with people with disabilities, who may be employees, team members, customers or members of the public.

I provide consultancy for the Flying Disabled campaign (recently featured on the BBC) to enable passengers who are wheelchair users to fly with dignity and safety.

Training on this topic does not have to be dull or dry and I ensure it will be informative and engaging. This training is best delivered by a trainer who themselves lives successfully with disability and can provide authentic and relevant real-world examples to the delegates, and engage in an open and explorative dialogue to maximise the benefit of the training. With a customer service delivery background (of 25+ years) with blue chip businesses, I have a very real interest in connecting businesses with their customers, increasing confidence, accessibility and profitability. The knowledge acquired will be useful both in and outside of the office, and is much more than a tick in a box.

There are many reasons to provide Disability Equality training within your business, least of all, compliance. With 18% of the UK population having a disability, of which only 8% will be a wheelchair user, it is very likely disability is already present in your employee groups (either visible or invisible), families and consequently your customers. This equates to 12 million people in the UK. The ageing population, which is living longer, will also increase these numbers, so being inclusive and prepared is a smart business move in all industries, on a social and also commercial level. There is £249 billion in annual spending power via the Purple Pound (which is what it’s called), and customer loyalty is high within the Purple Pound space.

I will cover areas including the social and medical models, the Equality Act 2010 (the legal jargon), what is meant by adjustments, the language of disability, communication, physical disabilities, Deaf awareness, visual impairments and neurodiverse disabilities. And we’ll have some fun along the way.

Also if you have work situations or concerns on how to approach any difficult discussions with a team member (disabled or non-disabled) please contact me to arrange a coaching session where we can explore how to manage the meeting.

Please contact me via the Contact Me Page to discuss pricing and tailoring the training.