Rocket Girl Coaching
Disability Equality Training
I am a trainer and consultant on customer experience, inclusion and access, providing Disability Confident and Disability Equality Training to businesses and organisations. I have decades of lived experience, direct corporate management experience and a Level 2 Certificate in Inclusion and Diversity to ensure I am current. I support the Charter on Inclusion of Persons with Disabilities in Humanitarian Action, created by the United Nations and supporting groups. Also I’m a Logical Operations Modern Classroom Certified Trainer (MCCT®) and I hold an Enhanced Disclosure and Barring Service (DBS) certificate required to work with children and vulnerable adults.
The purpose of Disability Confident training is to build confidence, remove any ignorance and awkwardness when discussing disability and providing the skills to engage confidently with people with disabilities, who may be employees, team members, customers or members of the public. With a customer service delivery background (of 25+ years) with blue chip businesses, I have a very real interest in connecting businesses with their customers, increasing confidence, accessibility and profitability. The knowledge acquired will be useful both in and outside of the office, and is much more than a tick in a box. I will cover areas including the social and medical models, the Equality Act 2010 (the legal jargon), what is meant by adjustments, the language of disability, communication, physical disabilities, Deaf awareness, visual impairments and neurodiverse disabilities. And we’ll have some fun along the way.
I also provide consultancy for the Flying Disabled campaign (regularly featured on BBC radio and TV) to enable passengers who are wheelchair users to fly with dignity and safety. I also work alongside Gearup TV and the UK Chapter of Women In Aviation to promote inclusion, diversity and STEM in business and aviation. I am also on the Royal Air Force Museum Access Advisory Group in London.
Disability Equality Training is a very serious topic and does not have to be dull or dry and I ensure it will be informative and engaging. This training should be delivered by a trainer who themselves lives with disability, educated in the Disability Rights Movement and can provide authentic and relevant real-world examples to the delegates, and engage in an open and explorative dialogue to maximise the benefit of the training, which is to invoke positive change at the societal level.
There are many reasons to provide Disability Confident and Disability Equality Training within your business, least of all, compliance. With 20% of the UK population having a disability, of which only 8% will be a wheelchair user, it is very likely disability is already present in your employee groups (either visible or hidden), families and consequently your customers. This equates to 12 million people in the UK. The ageing population, which is living longer, will also increase these numbers, so being inclusive and prepared is a smart business move in all industries, on a social and also commercial level. There is £249 billion in annual spending power via the Purple Pound (which is what it’s called), and customer loyalty is high within the Purple Pound space. It is also the right thing to do , ensuring action towards inclusion and independent living by Disabled people.
Also if you have work situations or concerns on how to approach any difficult discussions with a team member (disabled or non-disabled) please contact me to arrange a coaching session where we can explore how to manage the meeting.
Please contact me via the Contact Me Page to discuss pricing and tailoring the training.