Rocket Girl Coaching
Helping others get past their own challenges and find exciting new directions, make brave choices, and succeed in new roles.
About Mary Doyle
Disability Awareness Training
About Mary Doyle
I’m a personal and executive coach with over 25 years’ experience working for global, billion dollar software and telecoms companies. My most rewarding work is coaching individuals who face a wide range of challenges – career transition, workplace conflict, disability, work-life balance – just a few examples. You may be facing a big transition and want to do something about it.
Together, we address issues such as self-confidence, depression, relationships and career development. I have overcome a number of these issues including being a wheelchair user, to create a successful career of over 25 years and an enjoyable life.
And I love nothing more than helping others get past their own challenges and find new, exciting directions, make brave choices, and succeed in new roles.
My clients (who are both disabled and non disabled people) often recommend me to others, and describe me as friendly, approachable and empathetic, with a natural ability to build productive relationships. I use my wealth of experience in commercial settings, and as a person who successfully deals with a disability in her own life. I have had exposure to a range of clients with conditions including SCI, CP, MS, mental health, body image and BFRB.
I’ll listen, question, challenge, motivate and encourage. I’ll work out strategies with you to get you to where you want to be.
And I’m dedicated to fun. We’ll have some along the way!
Training, qualifications & experience
I have completed the Alchemy of Coaching programme, being run at Egrove Park, the residential centre of the Saïd Business School. Ian Saunders, one of the Alchemy founders is very involved with executive coaching at Saïd Business School.
This level of study of 120 total hours (along with coaching hours) will result in the Accredited Certificate of Coach Training (ACCT) from the Association for Coaching (AMAC), which is a leading independent, and not-for-profit professional body dedicated to promoting best practice and raising the awareness and standards of coaching, worldwide.
I follow all the ethical standards set by the Association for Coaching (AMAC), and trust is a priority in coaching.
I have professional indemnity and public liability insurances.
I work as a volunteer for several charities for people with disabilities, supporting and mentoring the service users for several years. I have also volunteered for the Samaritans as a listening volunteer, supporting people who need the time and space to talk things through, in a confidential and non judgmental environment.
The history of Rocket Girl Coaching
I am a wheelchair user since the age of 13, following multiple surgeries due to Cerebral Palsy, a condition acquired at birth. My last operation left me in a worse condition than I was prior to surgery and my independent mobility was massively reduced. This had a significant strain on my family relationships and schooling in my teenage years. Accepting the use of a wheelchair was a huge turning point in that realising it gave me a freedom that my legs could not. I have experienced depression first hand, including when I was married and the associated loss of love for life following my marriage breakdown. Throughout all of this I held down a full time and challenging, professional career for 25+ years, in which I was very successful.
Outside of work, I have also volunteered for many years as a student mentor and ambassador for a flying related charity, which provides scholarships to disabled people. And through volunteering as a listening volunteer for Samaritans, I have seen that life is difficult for everyone at some stage, and there are often multiple events in one person’s lifetime. People find themselves in circumstances which are very debilitating, even when everything appears to be fine on the surface to their family and friends. I coach anyone who may feel stuck, with or without a disability.
Coaching does not have to be for dramatic events, it can be useful to be coached before the crap hits the fan, so you can potentially change the outcome.
I want my own life to be a positive message, that you can have the life you want. It requires honesty, resilience, hard work and some good fortune. Through my coaching, I hope my clients find the bravery to address the issues they bring to our sessions, with confidence and excitement.
Being an old school analyst/programmer from the late 80’s, I’m also a huge space and aviation geek and have been privileged to meet my heroes, in Dr. Buzz Aldrin (Apollo 11) and Major Tim Peake (European Space Agency and ISS Astronaut). And I’m working on my Private Pilots Licence, and fly solo. This has shown me that dreams are possible to achieve and you have to play the hand you were dealt with like it was the hand you wanted. And Rocket Girl Coaching was born!
At some point in most people’s lives, something happens that you were not expecting or maybe you’re just not where you expected to be. Coaching is for anyone going through any of life’s normal challenges and wants to make some brave decisions and do something about it.
Coaching is creating the conditions for individual learning, not to teach, but to facilitate learning.
What happens in coaching?
Initially we will have short chat on the phone to discuss what has bought you to coaching and how I could help. If we proceed, we have sessions of 60-90 minutes in person or over Skype video and we see ‘where you’re at’, and where you would like to be (you may not have an answer to this when we start). Coaching is not therapy or counselling and is mostly forward looking. Our focus will be on exploring the situation, the possible options, helping you make the best possible choices for you. We may discuss limiting beliefs and work on your confidence to enable you to shoot for what you want in life.
As a coach I won’t tell you what is right for you, and will use all of my training and skills to help you find your own choices and solutions. It is a very personal service, your ambitions are yours alone.
A coach is someone who aims to help and empower others to make, meet and exceed personal and professional goals – including excelling in the workplace, becoming happy and fulfilled in the home, exploring the self and the world, and achieving ambitions. A well-trained, professional coach will focus on clients’ strengths, values, and goals to help them realise their full potential.
By harnessing specialist techniques based on core psychological principals and natural intuition, coaches provide clients with the tools to confidently face difficult situations, push past emotional barriers and eventually view life with fresh, hopeful and enlightened eyes.
I was originally a software developer at British Telecom for 8 years. I then worked as a Service Delivery Manager for many of the worlds largest banks and financial institutions, keeping their payments systems up and running 24/7 for 365 days a year. Being on call was a way of life. I also successfully staff managed teams based across the globe for 15+ years, and understand the skills needed to be a remote manager and employee in a fast moving and culturally diverse environment. I now work full time as a coach and I love to help employees who are struggling with work issues or decisions, getting that next role or help people manage the elusive work/life balance. Work doesn’t have to be all work and no fun, let us work together to bring the fun back.
My management roles included
- ensuring excellent customer support was provided with consistently top customer satisfaction scores
- creatively solving problems, prioritising and making strategic and commercial decisions
- staff management, recruitment, retention, employee engagement, performance management and team loyalty
- Working with multiple depts, third party suppliers, at all levels of the organisation and globally
Executive coaching will allow yourself or your team members work on specific areas to improve your overall performance at work and often your home life, as a byproduct. Coaching is now regarded as essential for business professionals to ensure they are consistently growing their skills and becoming a more authentic leader.
Executive coaching is not mentoring, consulting or training. It is creating the environment for learning, self awareness and self improvement.
Just as sports coaching enables athletes to hone themselves into the fastest, strongest, most tactical competitors in their disciplines, coaching helps people from all professional and personal backgrounds improve their strengths and build upon their weaknesses to make the most of their lives.
I also provide the best Disability Awareness Training in the UK to large and small businesses. This is interactive, and fun, without a powerpoint or binder in sight! Please click on the Disability Awareness Training page.
Disability Awareness Training
I am a trainer and consultant on Disability Awareness and provide Disability Awareness Training to businesses and organisations. The purpose of the training is to remove any ignorance and awkwardness when discussing disability and providing the skills to engage confidently with people with disabilities, who may be employees, team members, customers or members of the public.
I provide consultancy for the Flying Disabled campaign (recently featured on the BBC) to enable passengers who are wheelchair users to fly with dignity and safety.
Training on this topic does not have to be dull or dry and I ensure it will be informative and engaging. This training is best delivered by a trainer who themselves lives successfully with disability and can provide authentic and relevant real world examples to the delegates, and engage in an open and explorative dialogue to maximise the benefit of the training. With a customer service delivery background (of 25+ years) with blue chip businesses, I have a very real interest in connecting businesses with their customers, increasing confidence, accessibility and profitability. The knowledge acquired will be useful both in and outside of the office, and is much more than a tick in a box.
There are many reasons to provide Disability Awareness training within your business, least of all, compliance. With 18% of the UK population having a disability, of which only 8% will be a wheelchair user, it is very likely disability is already present in your employee groups (either visible or invisible), families and consequently your customers. This equates to 11.2M people in the UK. The ageing population, which is living longer, will also increase these numbers, so being inclusive and prepared is a smart business move in all industries, on a social and also commercial level. There is £80B in spending power via the Purple Pound (which is what it’s called), and customer loyalty is high within the Purple Pound space.
I will cover areas including the social and medical models, the Equality Act 2010 (the legal jargon), what is meant by adjustments, the language of disability, communication, physical disabilities, Deaf awareness, visual impairments and neurodiverse disabilities. And we’ll have some fun along the way.
Also if you have work situations or concerns on how to approach any difficult discussions with a team member (disabled or non disabled) please contact me to arrange a coaching session where we can explore how to manage the meeting.
Please contact me via the Contact Page to discuss pricing and tailoring the training.
Please do not hesitate to contact me should you have any queries (however small) on any of the services or information on my site. Let’s get talking, either by phone or email. You can also find me on Twitter, Facebook and LinkedIn of course.
I’m based in Hertfordshire and cover Hertfordshire, Buckinghamshire and North London. I can work at your office location, home or a location you are comfortable with. I can also work over Skype/FaceTime etc once an initial face to face session has been completed (where this is practical). I do like to see my clients in person where possible, however, if you are not based locally to me we can still work together thanks to modern technology, please contact me to discuss.
I can be contacted on +44
Your email address or any other data will not be shared with anyone else. This website is secured with SSL. Your privacy is a priority for me.
I have been published by Runway Girl Network, APEX Media, Disability Horizons and Liability Magazine. All articles have copyright to Mary Doyle and are not to be copied or used without permission. All rights reserved. Please contact me if you would like to discuss a writing commission.
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It’s the time of the year where many people are constantly questioning who and where they are. And I don’t mean that in a ‘I’m looking into the fridge again’ kind of way. I mean it in a ‘How did I get here?’ by Talking Heads, kind of way.
Why coaching is massively beneficial for disabled people
To some, the idea of coaching might seem daunting, unnecessary or even a little ‘hippy’. But it can be an incredibly useful tool to help you build your confidence and achieve what you want in life. Read on to find out how coaching changed the life of Mary Doyle, who is now a coach herself, and how it could be massively beneficial for you too.
A Johnny Cash Christmas Remix
A version of this article was first published last year, and it is still very relevant for each Christmas holiday period, with some current link updates.
I hope these few paragraphs will help you successfully navigate the Christmas holidays and any period where you may find yourself home alone.
APEX Experience Travelogue – Human First
From humanoid customer service bots to crewmember skills and tools of the trade, we bring you the December/January issue of APEX Experience magazine. In it you’ll find the ultimate passenger experience care package – complete with a wheelchair user’s firsthand account of her air travel experiences.
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Pressure is mounting for industry to do more to accommodate disabled passengers, including exploring the possibility of enabling them to stay in their own wheelchairs when they fly. Among the powerhouse individuals getting the word out about the so-called Flying Disabled campaign is “Rocket Girl” Mary Doyle, a wheelchair user, coach and disability awareness trainer.
In this interview with Runway Girl Network, Mary explains why she is passionate about the customer experience, inclusion, human potential and technology, and she brings us up to speed on the important work being done by Flying Disabled.
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I’m going to share an approach from an Australian coach called Blair Robinson….
Exercise Your Want Muscle
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Op-Ed: Disabled passengers deserve better accommodation
Rocket Girl, aka coach Mary Doyle is spreading the word about a new UK campaign aimed at bringing equality to wheelchair users in aircraft cabins….
A Ticket To Fly In Comfort
Something great is coming to The Base at Virgin Atlantic on 22nd September 2017. Being held near London Gatwick Airport, is the inaugural Wheelchair in the Cabin Symposium…
What Would Wonder Woman Do
The new Wonder Woman film is pretty spectacular and apart from the staggeringly beautiful Gal Gadot, has many messages in doing the things that are important to you and not taking a set back as the en…
Models of Diversity
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Love Over Gold
Anaesthetist and former Army Major Dr Jen Warren represented the United Kingdom in the Invictus Games, in Orlando, Florida in May 206. Jen competed in her racing wheelchair on the track, hand bike for the road…
Sue Austin is a pioneering artist who is challenging how disabled people are perceived through the use of live art installations, performance and any media necessary to share her message. As Artistic Director a…
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Christmas is simply not a jolly, magical time for everybody, however much we try and force it down their necks. I hope these few paragraphs will help you successfully navigate the Christmas holidays and any pe…
Author: Mary Doyle. Human doing, full time geek and wheelchair user, road tripper, aspiring writer, student pilot, space cadet, quaintrelle, Will work for cake. This article will be a whirlwind introduction …